FREQUENTLY ASKED QUESTIONS

SHIPPING AND DELIVERY FAQS

How long is the processing time?

Typically orders take up to 3-5 business days (excluding weekends and holidays) to process During the holidays, this time may take up to 14 days. In any case, an email confirming your purchase with the shipping tracking number when your order is shipped out will be sent to you

How long will it take for me to receive the item?

This will depend on your location and not all of our items ship from the same warehouse. Shipping methods for International Orders will vary based on the shipping address you provide.

Usually Transit time: 15 to 35 business days

There are situations that are out of control such as natural disasters, holidays, weather, etc. For this reason, postponements may happen. While most packages will arrive on time, carriers may experience some delay. Therefore, we do not guarantee the exact delivery time.

Delivery issue is the responsibility of the shipping company. But we will always make sure you stay updated.

What about the tracking number?

Each separate item may be shipped from different fulfillment centers as we spend time for product research to find, source the best and affordable quality. While we will be in some cases unable to provide tracking for your products, we will ensure that you get your order. Any missing items will be reshipped to you, free of charge.

I ordered multiple products, but I only received one or some of them. Why?

We do our best to cut costs on your side. That way, you do not have to pay high taxes/premiums to receive your items. If you ordered many items from us, it is highly likely that this will be shipped in multiple packages. Please allow some time for all of your items to arrive.

The prices shown on the receipts received may not include any TAXES & TARIFFS that may have been incurred.

I placed an order, but I did not receive a confirmation email. What to do?

First, ensure that you enter the correct email address when you place an order. Second, in case your email is correct, kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email, please contact our support team at naturapush@gmail.com 

May I make changes to my order/ shipping address?

If a change needs to be made to your order, please contact us here ASAP and we will do our best to accommodate that change, but we cannot make any promises since we usually process orders on the same day they are placed

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order. In that case, make sure to contact us to make arrangement for return. See return policy

My tracking is showing ” returned to sender “, what to do?

There are commonly 2 reasons for that: Your shipping address is incorrect/insufficient, or you are absent at the time the package was attempted to be delivered. 

In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided, and it is not the mistake from our end.

Or else, we are ready to send you a replacement. If the second package cannot reach you, we are sorry to tell you that we are unable to help you out with this.

What if I received a defective or damaged item?

We always to deliver the best quality items to customers. Nevertheless, there are many factors that affect negatively to the quality, especially shipping, that make our products be defective or damaged.

If you received a defective/damaged item, please kindly contact us, tell us about your problem and don’t forget to attach photos/videos which can clearly show the problem. See return / refund policy.

There are 3 options that we can offer you:

  1. We can send you a replacement
  2. You can return our product to get a full refund (see return policy)
  3. You can keep the product and we refund you 50%.

Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.

ORDER & PAYMENT FAQS

How can I pay for my order?

We offer fast and safe shopping and accept payment via PayPal, Credit Card. It’s up to you to choose the most suitable one for you. We use 2 currencies and our system will automatically exchange your currency to make it easy for you when placing order.

How can I trust your store to provide my card information? 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our store uses an SSL certificate (Secure Socket Layer) that encrypt all information to make your card details secure.

WILL MY CARD’S INFORMATION BE KEPT OR STOLEN?

Our store is hosted on Namecheap Inc. They provide us with a platform that allows us to sell our products and services to you. They store all your data on a secure server behind a firewall.

I couldn’t complete my order because of ‘zip code does not match’ error. What to do?

This error usually happens when the billing address does not correspond to what is on file with your financial institution. 

Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. Also, in some cases, if the zip / postal code does not match the country you entered in the form this error may happen as well.

ORDER FAQS

How do I place an Order?

  1. Visit our store at: https://naturapush.xyz
  2. Choose products that you love, then click “Add to cart”
  3. If you want more than one product, just add it again to cart, and click “Check out”.
  4. Fill in your correct information and pay.
  5. That’s all

 Note: if you have a coupon use it before payment

STILL NEED HELP?

I HAVE A QUESTION THAT IS NOT ANSWERED IN THESE FAQS. HOW DO I CONTACT YOU?

Please contact us here and we will respond as soon as possible.